WhatsApp Botika - Understanding, More Important Main Functions
WhatsApp’s current functionality is not limited to apps for private or group chats. Not a few also use it for business activities.
One of the most popular examples is the use of WhatsApp as customer service. This can be realized easily thanks to Botika WhatsApp.
If you intend to start a business, don’t forget to use the WhatsApp API to facilitate communication with consumers. Before discussing further, you should learn what is meant by Botika.
What is Botika?
WhatsApp is the most popular chat application today. Applications with a green logo can be found in almost all mobile phones. A very large user base makes this one application suitable for use as a business tool.
WhatsApp itself has launched a feature WhatsApp Business to help users in doing business.
Unfortunately, the features provided by these services are still very limited. This is the background for a group of developers from Indonesia to create Botika.
Botika itself is a startup that provides WhatsApp API installation services or WhatsApp bots for WhatsApp Business users.
Some of the services offered by Botika include:
- Indonesian chat bot
- Send bulk notification
- Helping business owners gain Verified Business status (check mark).
The API can be tailored to the needs and desires of users. So, Botika is very open to clients’ requests.
Also read: How to Hide Chats on WhatsApp
Main Functions of WhatsApp Botika
After understanding what Botika for WhatsApp is, you should also understand the main functions of the Botika. The following is an explanation of the main functions that can be provided by Botika to its users.
1. Integrated with System
The method of sending verification codes and notifications from one app or site has now started to shift. In the past, almost all apps and sites sent a verification code or OTP via SMS. But now the method has shifted, namely using WhatsApp.
WhatsApp was chosen because entrepreneurs do not need to provide a special budget to provide credit and rent slots at the provider.
To be able to integrate between applications or systems with WhatsApp, an API is needed. Programmers from Botika will help you to connect two systems that have never been integrated before.
2. Verified Business Profile
The second function of Botika is to help business people get Verified status from WhatsApp. By getting this status, it means that the business does exist and all of its services can be accounted for.
To get Verified status, entrepreneurs must meet some pretty tough requirements. In this case, Botika will help business people complete these requirements, submit them to WhatsApp, until they get Verified status.
Why is Verified status so important for WhatsApp Business users? This is due to the importance of consumer trust for a business. By gaining the trust of consumers, the business can go on and on.
3. Use Automation and Multi-Agent Access
All consumers will not like it if they get slow service from customer care or customer service. Replying to chat manually will not be able to answer all user complaints quickly, especially for large companies.
Therefore, companies need automation services and multi-agent access. This service allows you to automatically send messages to your customers to answer basic questions.
If that is still not enough, the consumer will be connected to the agent. WhatsApp Business can be accessed by many agents at once. That way, service to consumers can be done in a short time.
Also read: Meaning of Emoticons on WhatsApp
To face today’s business competition, entrepreneurs should no longer use old methods such as price wars.
Try to provide greater value to consumers to win the competition. One of them is making customer care with the help of Botika WhatsApp.
