How to Overcome Shopee Free Shipping Vouchers Cannot Be Used
The following are the reasons why the Shopee free shipping voucher cannot be used as well as how to overcome it.
Shopee is one of the most popular marketplaces by the Indonesian people. One thing that users love about this marketplace is the free shipping voucher.
This article will discuss the causes and how to overcome the Shopee free shipping vouchers that cannot be used.
Not a few Shopee users complain that their free shipping voucher can’t be used. If you experience the same thing, you should read and understand the discussion below.
Cause and How to Overcome Shopee Free Shipping Vouchers Cannot Be Used
When the free shipping voucher at Shopee cannot be used, there must be a reason. The way to deal with it also differs depending on the problem that occurs. Therefore, you need to identify the cause first.
1. Invalid Free Shipping Voucher Code
The first reason that the free shipping voucher from Shopee cannot be used is an invalid voucher code.
This can happen when the user enters the wrong voucher code into the application. This could also be because the voucher code has expired.
To resolve an invalid voucher code, you can retype the code until it is correct. You can also replace it with another valid voucher code.
Also read: How to Register Shopee Food for Merchants and Drivers
2. Vouchers are not valid for purchased products
Sometimes Shopee provides free shipping vouchers for certain products. For example for electronic goods only.
If you use the voucher to buy fashion products, the voucher cannot be used.
This is due to the use of vouchers outside of its provisions. To solve this problem, you have to replace it with another voucher.
3. Inappropriate Payment Method
Recently, Shopee has only provided free shipping vouchers for Shopeepay and Cash on Delivery (COD) payment methods.
Automatically, the free shipping voucher will not be valid for other payment methods such as transfers or through merchants.
This problem can be solved easily. One of them is to change the payment method as stated on the voucher.
For example, when you get a free shipping voucher specifically for the Shopeepay payment method, you should top up your balance to make payments.
Also read: How to Exchange Shopee Coins to ShopeePay and Credit
4. Inappropriate Delivery Service
In addition to making vouchers for certain payment methods, Shopee also often makes free shipping vouchers for certain expeditions. For example, free shipping specifically for shipping with Shopee Express.
You will not be able to use the voucher if you choose JNE or Sicepat delivery services. Instead, change the delivery service according to the provisions.
If your location is not supported by the delivery service, it means that you have to replace it with another type of voucher.
5. Not Meeting Minimum Purchase
Shopee also sets a minimum purchase to be able to use a free shipping voucher. For certain dates such as 10.10, 11.11, and 12.12, Shopee usually sets the minimum purchase amount to be zero (0).
However, outside of that date, Shopee sets a minimum purchase starting from IDR 30,000 to IDR 120,000 for free shipping voucher users.
When you fail to use the voucher, it may be caused by the amount of shopping that has not reached the minimum limit.
So, you need to increase the number of products to be purchased to be able to use the free shipping voucher.
Also read: How to Delete Order History on Shopee
6. Voucher validity period has expired
The expiry date of the free shipping voucher can be seen clearly on the voucher page. If it exceeds the expiration time, the free shipping voucher can no longer be used. This is a provision from Shopee and cannot be contested.
The solution that can be done is to replace the voucher with something else. Get the voucher from the promotion page.
Now you don’t have to worry when you can’t use a free shipping voucher at Shopee. Get to know the reason why the free shipping voucher can’t be used.
After that, you can practice how to deal with the Shopee free shipping voucher that cannot be used according to the cause.
