How to Refund at Shopee with Fast Process
This time we will share a guide on how to apply for a refund at Shopee due to items that do not meet expectations or have not even reached the buyer’s hands in a long time.
Confused about buying things at Shopee that don’t match, don’t even arrive? No need to worry, popular marketplaces like Shopee have a refund feature. However, do you know how to get a refund on Shopee?
As one of the big marketplaces in Indonesia, Shopee does provide the best service. Shopee provides a guarantee that makes buying and selling transactions safer. Like the marketplace in general, the funds sent by the buyer will first be accommodated in a joint account.
Why Apply for a Refund?
Everyone certainly wants to make buying and selling transactions safely and smoothly. However, the unexpected can happen to anyone. For example, when the product sent does not match or does not arrive.
Don’t worry, the Shopee guarantee allows customers to apply for a refund or return goods. As one of the leading marketplaces, almost all Indonesians are familiar with the Shopee platform.
For that you must have proof first if you want to return goods, read the guide at => How to Send Videos in Shopee Chat for Product Complaints.
In fact, this application beats its competitors who won some time ago. Now, Shopee has become the most widely used platform for online shop lovers in the country.
Of course, this cannot be separated from the various features provided. One of them is the Shopee warranty feature.
What is Shopee Guarantee?
Shopee guarantee is a protection from Shopee for loyal customers. The trick is to hold the transaction funds that have been sent until the buyer confirms the order has been received properly.
How long is Shopee’s warranty valid for? Protection from Shopee is calculated from the duration of packaging plus the estimated delivery time. Since the customer confirms the payment, that’s where the Shopee warranty period starts to count.
One of the interesting things about Shopee’s guarantee is that it can be extended. How to extend the warranty period? The method is very easy, you just need to visit the order details page and select Shopee Warranty Period Extend.
How to Apply for a Refund on Shopee Easily
Refunds can indeed be the right solution if there is a delivery error. But before taking advantage of this feature, there are a few things to note.
Customers can still apply for a refund as long as the Shopee guarantee is still valid and has not pressed Order Received. When you find that the product you purchased does not fit or is not delivered, you can request a refund.
Please note, refunds are basically a submission to the seller. So, the seller can refuse the application. However, if more than three days there is no response from the seller, an automatic refund can be made.
- Customized with Payment Method
Please note that refunds are basically based on the payment method used. If you pay for the order via ShopeePay, bank transfer, minimarket, the funds will be returned to Shopeepay.
Meanwhile, in addition to these methods, for example online debit, Akulaku, credit cards, and kredivo will be returned to the account in question.
Refund Steps on Shopee
After understanding about refunds and their conditions, now is the time for you to follow the steps.
- Open the Shopee app then go to the menu tab I.
- In the menu My orderclick Packaged (truck car icon).
- On that page, select an option Apply for Return of Goods/Funds.
- Select the reason why you want to apply for a refund.
- Enter your active email address then click Send.
Please note, the refund application process can be strengthened by sending photos, unboxing videos, or screenshots of product transaction invoices. Once prepared, send it to the email address [email protected].
Also see: How to Delete Order History on Shopee
The refund method on Shopee is basically easy to do. So, you don’t have to worry if at any time the goods don’t fit or are not delivered. But also pay attention to the terms of refund which are usually different for each seller.
