How to Cancel a Packaged Order on Lazada
How to cancel an order on Lazada that has been packaged, is it possible? Sometimes we want to cancel an order at tokto online for some reason, can that be done?
Shopping online is one of the habits that are applied in today’s society. There are many people who think that shopping online is indeed easier than doing conventional shopping.
For this reason, e-commerce start-ups in Indonesia are expanding widely. One of the e-commerce services that we can experience is Lazada.
Doing transactions on Lazada is easy, so we often make mistakes when shopping. For example, you want to cancel an order when it has been ordered. Can this be canceled on Lazada? The answer is yes. Check this out.
Terms and Conditions of Canceling an Order on Lazada
There are several terms and conditions that you must fulfill if you want to cancel an order on Lazada. First, order cancellation cannot be done if the item is included in LazGlobal or a digital product.
You also cannot cancel if the order has been processed at the warehouse, at the supplier, or processed by delivery.
That means, you can’t cancel an order if the product is already in the ‘packaged’ status by the seller. You can directly contact the seller to resolve the problem properly. If the seller agrees to cancel, then the cancellation can be done.
How to Cancel an Order on Lazada
- The first step you have to do is login to your Lazada account.
- After that, select my order menu. In that menu, you will see all the orders you have placed.
- Click the order you want to cancel and the order number you want to cancel.
- After that, press the cancel button listed there.
- When you want to cancel an order, you have to fill in some details and data.
- Fill in the data why you want to cancel. Include the reason for the cancellation.
- You can type the details of the reason for the cancellation in the additional information section.
- Click register to submit order cancellation.
You must also have read and agreed to the Order Cancellation Policy on Lazada.co.id so that there are no post-transaction misunderstandings.
You must also select the desired return type. You can choose several types of returns, except COD.
Read also:
How to Cancel an Order in the Delivery Process
Although canceling an order can indeed be done at Lazada, unfortunately this cancellation can only be done before the order is shipped. You cannot cancel if the order is already in the shipping process.
But you don’t have to worry. You can cancel after the courier delivers the order. Make sure that you do not open the package and provide information on the delivery receipt. Explain that the product you want to cancel and what the reason for the cancellation is.
The cancellation feature can be done on all payment methods. Please note that cancellation refunds will take between 2 to 5 working days depending on Lazada.
If after 5 working days the cancellation money has not arrived, you can directly contact customer service at Lazada.
