How to enable the automatic message reply on the Facebook fan page
The purpose of people who create fan pages on Facebook is to interact with customers. And the more people send messages to the fan page, the higher the reputation that will be obtained if every message can be answered correctly.
As for replying to messages, it can’t be said to be easy if only done by one operator. Obviously, especially when there are many messages at the same time, it is very impossible to reply to other messages so that they can wait.
However, there is a way that users can send an automatic message to anyone who sends a message to the fansite so that they can wait to get a response from the operator.
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Automatic messaging function on the Facebook fan page
I don’t know since Facebook provided this feature, until now there are 3 types of auto messaging that can be used. And the good thing is that the automated messages can be redirected at will. For example changing the words given to the person who sent the message.
The most important thing is that by using this feature the operator must not give false hopes or, for example, have used an automatic reply but messages are not replied to within a day. That is of course very unprofessional.
Use this feature as an antidote to disgruntled customers because their messages were not replied to, because usually people are happy to receive a reply, the operator will reply to their message soon so the problem is over quickly.
How to activate the automatic reply function on the Facebook fan page
Before I go any further I want to say that this function doesn’t use an API or something that may not be understood. However, it is natively included in the Facebook feature, making it very safe to use and available for all kinds of fanspages.
Go to the Beanda user’s Fanspage page and click on the menu arrangement which is at the top right.
Select the menu labeled on the left Message delivery.
Scroll down and find the section Responsive assistant. There are 3 options to use the auto-reply feature. Such as:
- Send immediate reply – Every time someone starts a conversion to the fan page, a few seconds later they will receive an automatic message that an attempt will be made to reply to the message immediately.
- Not in place – For example, the message on the fan page is as “not in place“Then any message sent by someone else at that point will be alerted to the fact that the user is not there so they cannot reply quickly.
- Greetings messenger – This feature will appear every time someone sends a message. So when he opens the chat column, he immediately receives a welcome message with the question “Is there anything we can help with?“.
The three options can be activated individually or all and the words can be changed as you wish.
When the auto-reply feature is enabled, users can try a different Facebook account. For example, a friend’s Facebook account is only used to test that it’s working.
In the section Answer assistant there is also an option called reaction time This function displays a kind of small widget that shows how long it takes the user to reply to each message. Just fill it out honestly so that you don’t get a bad impression on the customers.
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Every customer doesn’t want to be fooled by the message that the operator will reply as soon as possible. In addition, the user has set the widget so that every message is answered quickly, which is of course not a good thing.
What they want is real payback. No matter how many messages you receive, make sure you reply to all of them and don’t be picky. Since anyone can leave a review, and if the reviews are mostly negative, the reputation is destroyed and customers can be lost.
Hopefully useful and good luck
